Case Study: Switching providers

Problem

This accountancy firm was on the look out for a new IT services provider in Sussex to replace their existing provider. They wanted to work with a firm who could give them faster response times, advice, and take care of all installation with reliable support. The accountancy firm were going through a period of rapid growth, so they were interested in engaging an IT firm who could help them expand seamlessly and offer remote monitoring.

Solution

We offered the firm a quarterly support contract with a service level agreement. This meant that they could benefit from both onsite and offsite cover for their server equipment, desktops and laptops. Monthly server maintenance was included, which means we now regularly help them by installing updates, checking storage capacity, looking out for signs of software or hardware failure, keeping an eye on antivirus software status and checking the backups. In order to get safe access to their computers and servers, we installed Virtual Private Networking. We then also installed remote monitoring software to connect their servers to the remote monitoring system at our office.

Technology

• Fortigate firewall
• Virtual Private Networking
• Desktop remote control system
• Remote monitoring system

Services Utilised