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Case Study: Emergency support

Case Study: Emergency support

Problem

The Financial Services company called on us when it looked like one of the servers was imminently going to fail. As a local Brighton IT company, we were perfectly placed to go in and solve the problem straight away. The server itself was old, and out of warranty, and was no longer suitable for the amount of data storage that the company needed. The server needed to be replaced with minimum disruption to the company’s workflow.

Solution

We did some emergency maintenance on the server to make sure it stayed alive while we made a plan for the changeover. Once the capacity planning was done, we supplied and installed a new server to match the business requirements. We then migrated all the live data across. To minimise disruption to the business, we worked out of hours to reconfigure all the workstations. We then also reconfigured everyone’s Blackberries, iPads and remote working computers. Financial services companies have industry specific application providers – so we worked with these providers to get the applications running on the new server.

Technology

  • HP Proliant Server
  • Microsoft Small Business Server operating system
  • Trend Antivirus
  • Backup Exec backup software

Services Utilised

Remote WorkingTraditional Server ProductsSupport Contracts

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Communications Intelligence, IT Consultancy and Support, Brighton, Sussex